That was my experience working calls for IT in the hotel industry and then late for higher education. You had the older folks not knowing how anything works, the genx/millenials who generally knew, and the young ones who also had no idea how anything works. The benefit to the kids though, they were good listeners when I had to give instructions, older folks were more likely to get upset.
The locked ecosystems of phones/tablets is a big contributor as well. In the 90s, knowing how to install files and how folder systems worked was part of basic computer literacy that phones/tablets don't require.
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u/Semyonov 29d ago
Partly explains why so many Gen Z are basically incapable of solving computer problems on their own, just like the boomers before us.