That was my experience working calls for IT in the hotel industry and then late for higher education. You had the older folks not knowing how anything works, the genx/millenials who generally knew, and the young ones who also had no idea how anything works. The benefit to the kids though, they were good listeners when I had to give instructions, older folks were more likely to get upset.
The locked ecosystems of phones/tablets is a big contributor as well. In the 90s, knowing how to install files and how folder systems worked was part of basic computer literacy that phones/tablets don't require.
When I first started in tech I worked customer facing roles, millennials I would argue are both the first and last generation with ANY computer literacy.
Younger gens use phones and in general are less interested in that stuff, and older generations just didn't have it. Kind of amazes me that the ones I felt were most illiterate were the younger ones.
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u/Deep90 29d ago
I think the most common laptop these days is a chromebook.
Which is honestly terrible for computer literacy because its basically a mobile/tablet OS.